Table Mountain Water Return Policy
At Table Mountain Water, we take pride in delivering the highest quality bottled water products. If for any reason you are not completely satisfied with your purchase, we are happy to assist you with a return or exchange, subject to the following terms:
Eligibility for Returns
- Items must be returned within 14 days of the purchase date.
- The product must be unopened, unused, and in its original packaging.
- Proof of purchase (e.g., receipt or order confirmation) must be provided.
Non-Returnable Items For health and safety reasons, we do not accept returns on opened or partially consumed bottled water products unless they are found to be defective or damaged upon receipt.
Damaged or Defective Products If your bottled water product arrives damaged or defective:
- Please contact us within 7 days of receiving the product to report the issue.
- We will arrange for a replacement or provide a full refund, including any shipping costs incurred.
- Photographic evidence of the damage or defect may be required to process your claim.
Refund Process Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days and applied to your original method of payment.
Exchanges If you would prefer to exchange your product for a different one, please follow the return process and specify the desired replacement. Exchanges are subject to product availability.
Shipping Costs Return shipping costs are the responsibility of the customer unless the product is being returned due to damage or defect. For exchanges or refunds due to reasons unrelated to defects, shipping fees are non-refundable.
Contact Us For any questions or to initiate a return, please contact our customer service team at [insert contact information].
Thank you for choosing Table Mountain Water!
